Shipping policy
Shipping & Return Policy
Shipping
We ship throughout the United States of America (excluding Hawaii and Alaska).
- Fast U.S. Shipping: 2–3 business days via UPS or FedEx Ground.
- Free Local Delivery: On orders over $1999 within 40 miles of ZIP code 92620.
Enjoy hassle-free shipping with fixed rates throughout the USA and save money on every order! Apply your sample cost to your project within 60 days — automatically at checkout.
Cancellations
We follow a detailed process to prepare your order, including picking the material, preparing the order, packing the boxes, and creating labels.
- Free-of-Charge Cancellation: Within 24 hours of placing the order.
- No Cancellations: Once the shipment has left the warehouse.
Returns & Exchanges
We accept returns for exchange or refund within 30 calendar days after product delivery. After 30 days, at our sole discretion, we may offer an exchange or store credit only.
- Condition: Items must be in “new, unaltered, and unused condition.” Products and packaging must show no signs of wear or damage and remain in their original shape.
- Return Request Timeline: The return request must be made within 7 calendar days of delivery. After 7 days, returns are not allowed.
- Required Documentation: The original sales receipt and an RMA (Return Material Authorization) form must accompany all returns. To obtain an RMA number, contact us at info@ardaogan.com. Returns without an RMA will not be accepted.
- Order Type: Items must not be special orders or custom orders.
- Inspection and Refunds: Refunds are contingent upon the inspection of the returned item(s) once received. Items returned after 30 calendar days will not be eligible for an exchange or store credit. All approved returns are subject to a 20% restocking fee regardless of the reason if made after 30 days.
- Partial Returns: We do not accept partial returns. Only full returns in their original packed condition are allowed, provided other conditions are met.
- Shipping Costs: Shipping costs are non-refundable. If the seller is not at fault, the customer is responsible for return shipping costs.
- Damaged or Missing Items: If a product is received damaged or missing, contact us immediately. Customers must inspect all received products for damage within 7 days of delivery. Claims made after 7 days, such as “We received but did not open” or “Installation hasn’t started yet,” will not be accepted. No claims will be accepted after the product is installed.
Frequently Asked Questions
How fast do you ship in-stock items?In-stock items typically dispatch in 1–2 business days. Transit is usually 3–7 business days within the continental U.S., depending on carrier and destination.
What shipping methods do you use?Smaller orders usually ship parcel; heavier orders ship palletized LTL freight with options such as residential delivery, liftgate, and appointment scheduling.
How are shipping rates calculated?Rates are based on weight/volume, service type, and destination ZIP code. Final shipping options are shown at checkout.
What should I do when my freight arrives?Inspect the pallet before signing. Note any visible damage or shortages on the delivery receipt and take photos. Refuse severely damaged shipments and contact us right away.
How do I report concealed damage?Photograph all damage and packaging and notify us within 48 hours of delivery so we can assist with a claim and resolution.
What is your return window and item condition?Eligible items may be returned within 14 days of delivery in original, unopened boxes. Custom, special-order, used, or installed materials are not returnable.
Are there restocking or return shipping fees?Return shipping costs are the customer's responsibility. A restocking fee may apply depending on the material and condition. We'll quote fees during the return authorization.
When do I receive my refund?Refunds are processed after inspection at the warehouse. Please allow 3–7 business days after receipt to see funds reflected.
Do you offer tax-exempt purchases and job-site deliveries?Yes. Provide your tax-exempt documentation at setup. We routinely deliver to job sites, offices, and residences; liftgate and appointment services are available.
