Shipping & Returns
We ship throughout the United States of America.
• Fast U.S. Shipping: 2–3 business days via UPS or FedEx Ground.
• Free Local Delivery: On orders over $999 within 40 miles of zip code 92620.
Free Shipping over $5000
Excludes Hawaii and Alaska.
- Enjoy hassle-free shipping with fixed rates throughout the USA and save money on every order!
CANCELLATIONS
We follow a detailed process to prepare your order, including picking the material, preparing the order, packing the boxes, and creating labels.
• Free-of-Charge Cancellation: Within 24 hours of placing the order.
• No Cancellations: Once the shipment has left the warehouse.
RETURNS AND EXCHANGES
We accept returns for exchange or refund within 30 calendar days after product delivery. After 30 days, at our sole discretion, we may offer an exchange or store credit only.
Returns and exchanges will only be accepted if the following conditions are met:
1. Condition:
• Items must be in “new, unaltered, and unused condition.”
• Products and packaging must show no signs of wear or damage and remain in their original shape.
2. Return Request Timeline:
• The return request must be made within 7 calendar days of delivery. After 7 days, returns are not allowed.
3. Required Documentation:
• The original sales receipt and an RMA (Return Material Authorization) form must accompany all returns.
• To obtain an RMA number, contact us at info@ardaogan.com.
• Returns without an RMA will not be accepted.
4. Order Type:
• Items must not be special orders or custom orders.
5. Inspection and Refunds:
• Refunds are contingent upon the inspection of the returned item(s) once received.
• Items returned after 30 calendar days will not be eligible for an exchange or store credit.
• All approved returns are subject to a 20% restocking fee regardless of the reason if made after 30 days.
6. Partial Returns:
• We do not accept partial returns. Only full returns in their original packed condition are allowed, provided other conditions are met.
7. Shipping Costs:
• Shipping costs are non-refundable.
• If the seller is not at fault, the customer is responsible for return shipping costs.
8. Damaged or Missing Items:
• If a product is received damaged or missing, contact us immediately.
• Customers must inspect all received products for damage within 7 days of delivery.
• Claims made after 7 days, such as “We received but did not open” or “Installation hasn’t started yet,” will not be accepted.
• No claims will be accepted after the product is installed.
STONE
Stone can only be returned if the cartons are unopened. Open cartons will not be accepted for any reason. Sorting through the stone will prohibit returns from being valid. We would not want to sell stone to our clients that has been sorted through as there is a high chance that chipping can occur and the most wanted pieces have been removed. There is an option to dry lay the stone prior to pick up or delivery for an additional charge. This will be done at our facility to ensure proper handling. Variations in shading, color, markings and tone are characteristic of stone. Please be sure to carefully inspect your stone with your installer as claims on material will only be accepted prior to installation (installation constitutes acceptance of material).
Shipping & Returns — FAQ
How fast do you ship in-stock items?
In-stock items typically dispatch in 1–2 business days. Transit is usually 3–7 business days within the continental U.S.
What shipping methods do you use?
Smaller orders ship parcel; heavier orders ship palletized LTL freight with residential delivery, liftgate, and appointment options.
What should I do when my freight arrives?
Inspect before signing, note any damage/shortage on the receipt, take photos, and contact us immediately for help.
What is your return window and condition?
Returns are accepted within 14 days in original, unopened boxes. Custom, special-order, used, or installed materials are not returnable.
When will I receive my refund?
After warehouse inspection, refunds are processed within 3–7 business days.
How to Start a Return
1) Check eligibility
Make sure items are unopened, in original packaging, and within 14 days of delivery.
2) Request authorization
Contact us with your order number, item(s), and quantity to receive an RA and return address.
3) Repack securely
Use original cartons with padding. Write your RA on the label for fast processing.
4) Ship or schedule pickup
Arrange parcel or LTL return shipping. Save tracking and BOL photos.
5) Inspection & refund
We process refunds 3–7 business days after inspection, less any applicable fees.
