Shipping & Return Policy

Shipping

We ship throughout the United States of America (excluding Hawaii and Alaska).

• Fast U.S. Shipping: Most in-stock orders ship within 2–3 business days via UPS, FedEx Ground, or LTL freight, depending on order size and destination.

Enjoy hassle-free shipping with fixed rates throughout the USA and save money on every order! Apply your sample cost to your project within 60 days — automatically at checkout.

Cancellations

We follow a detailed process to prepare your order, including picking the material, preparing the order, packing the boxes, and creating labels.

• Free-of-Charge Cancellation: Within 24 hours of placing the order.
• No Cancellations: Once the shipment has left the warehouse.

Returns & Exchanges

We accept eligible returns for exchange or refund within 30 calendar days of delivery, subject to the requirements below.

Important: The 7-day inspection and claims period is separate from the 30-day return period. Customers must inspect all merchandise promptly after delivery and report any damage, shortage, incorrect item, or other delivery-related issue within 7 calendar days of delivery. Eligible standard returns require an RMA and must be physically returned to Arda Ogan within 30 calendar days of delivery.

1. Product Condition
   Returned merchandise must be new, unused, uninstalled, unaltered, and in resalable condition. Products must remain in their original cartons or packaging and must show no signs of installation, use, modification, or customer-caused damage.
2. 30-Day Return and RMA Period
   Customers wishing to make an eligible standard return must request a Return Material Authorization (RMA) within 30 calendar days of delivery. The authorized merchandise must also be physically returned to the designated Arda Ogan return location within the same 30-calendar-day period. Merchandise received after the return period may be refused.
3. Return Material Authorization Required
   All returns require prior authorization from Arda Ogan. To request an RMA, contact us at info@ardaogan.com and provide your order number, the item(s) being returned, quantities, and the reason for the return. The RMA number must be included with the return shipment and, when applicable, shown on the shipping label or freight documentation. Unauthorized returns will not be accepted.
4. 7-Day Inspection and Claims Period
   Customers are responsible for inspecting all merchandise promptly after delivery. Damage, concealed damage, shortages, incorrect products, or other delivery-related discrepancies must be reported to Arda Ogan within 7 calendar days of delivery.

   Claims submitted after the 7-day inspection period may be denied. Statements such as “the boxes were not opened,” “the project had not started,” or “the material had not yet been inspected” do not extend the inspection period.

   No damage, shortage, or product discrepancy claim will be accepted after the material has been installed, cut, altered, or otherwise used.

5. Visible Freight Damage
   For palletized or freight deliveries, inspect the shipment before signing the carrier’s delivery receipt whenever possible. Visible damage or shortages should be noted on the delivery receipt before the driver leaves. Take clear photographs of the pallet, cartons, labels, and damaged areas and contact Arda Ogan promptly.
6. Damage Claim Documentation
   When reporting damaged, missing, or incorrect material, please provide:
   • Your order number
   • Item number or product name
   • Quantity affected
   • Clear photographs of the material
   • Photographs of the cartons, crate, pallet, and shipping labels
   • A copy or photograph of the delivery receipt when applicable

   Please retain all merchandise and original packaging until the claim has been reviewed. Do not install, discard, or dispose of damaged material before receiving instructions from Arda Ogan.

7. Special and Custom Orders
   Special-order, custom-made, custom-fabricated, modified, or otherwise specially produced merchandise is not eligible for standard return unless the product was supplied incorrectly by Arda Ogan or qualifies under an approved damage or defect claim.
8. Partial Returns
   Partial returns are not accepted. Eligible returns must be made in their original packed condition and in accordance with the approved RMA instructions.
9. Return Shipping Costs
   Original shipping charges are non-refundable unless otherwise approved by Arda Ogan. When Arda Ogan is not responsible for the reason for return, the customer is responsible for all return shipping or freight costs.

   If Arda Ogan supplied an incorrect product or an approved claim determines that Arda Ogan is responsible for the issue, we will provide appropriate return or replacement instructions.

10. Inspection of Returned Merchandise
    All returned merchandise is subject to inspection after it is received. Refund or exchange eligibility is determined after confirming that the returned products meet the conditions of the approved RMA and this policy.
11. Restocking Fees
    Approved standard returns are subject to a 20% restocking fee, which will be deducted from the approved refund after inspection.
12. Refunds
    Once an authorized return is received and inspected, an eligible refund will be processed according to the approved RMA and returned to the original payment method. Processing time after issuance may vary depending on the customer’s bank or card provider.
13. Returns After 30 Days
    Standard returns are not accepted after 30 calendar days from delivery. At Arda Ogan’s sole discretion, an exception involving exchange or store credit may occasionally be considered, but such exceptions are not guaranteed and do not extend the standard return policy.

Frequently Asked Questions