Shipping & Returns

 SHIPPING

We ship throughout the United States of America.

• Fast U.S. Shipping: 2–3 business days via UPS or FedEx Ground.

• Free Local Delivery: On orders over $999 within 40 miles of zip code 92620.

Excludes Hawaii and Alaska.

 

CANCELLATIONS

We follow a detailed process to prepare your order, including picking the material, preparing the order, packing the boxes, and creating labels.

• Free-of-Charge Cancellation: Within 24 hours of placing the order.

• No Cancellations: Once the shipment has left the warehouse.

 

RETURNS AND EXCHANGES

We accept returns for exchange or refund within 30 calendar days after product delivery. After 30 days, at our sole discretion, we may offer an exchange or store credit only.

Returns and exchanges will only be accepted if the following conditions are met:

1. Condition:

• Items must be in “new, unaltered, and unused condition.”

• Products and packaging must show no signs of wear or damage and remain in their original shape.

2. Return Request Timeline:

• The return request must be made within 7 calendar days of delivery. After 7 days, returns are not allowed.

3. Required Documentation:

• The original sales receipt and an RMA (Return Material Authorization) form must accompany all returns.

• To obtain an RMA number, contact us at info@ardaogan.com.

• Returns without an RMA will not be accepted.

4. Order Type:

• Items must not be special orders or custom orders.

5. Inspection and Refunds:

• Refunds are contingent upon the inspection of the returned item(s) once received.

• Items returned after 30 calendar days will not be eligible for an exchange or store credit.

• All approved returns are subject to a 20% restocking fee regardless of the reason if made after 30 days.

6. Partial Returns:

• We do not accept partial returns. Only full returns in their original packed condition are allowed, provided other conditions are met.

7. Shipping Costs:

• Shipping costs are non-refundable.

• If the seller is not at fault, the customer is responsible for return shipping costs.

8. Damaged or Missing Items:

• If a product is received damaged or missing, contact us immediately.

• Customers must inspect all received products for damage within 7 days of delivery.

• Claims made after 7 days, such as “We received but did not open” or “Installation hasn’t started yet,” will not be accepted.

• No claims will be accepted after the product is installed.