This page summarizes our official Shipping & Return Policy for your convenience. The full policy applies at checkout.
Shipping & Return Policy
Shipping
We ship throughout the United States of America (excluding Hawaii and Alaska).
- Fast U.S. Shipping: 2–3 business days via UPS or FedEx Ground.
- Free Local Delivery: On orders over $1999 within 40 miles of ZIP code 92620.
Enjoy hassle-free shipping with fixed rates throughout the USA and save money on every order! Apply your sample cost to your project within 60 days — automatically at checkout.
Cancellations
We follow a detailed process to prepare your order, including picking the material, preparing the order, packing the boxes, and creating labels.
- Free-of-Charge Cancellation: Within 24 hours of placing the order.
- No Cancellations: Once the shipment has left the warehouse.
Returns & Exchanges
We accept returns for exchange or refund within 30 calendar days after product delivery. After 30 days, at our sole discretion, we may offer an exchange or store credit only.
- Condition: Items must be in “new, unaltered, and unused condition.” Products and packaging must show no signs of wear or damage and remain in their original shape.
- Return Request Timeline: The return request must be made within 7 calendar days of delivery. After 7 days, returns are not allowed.
- Required Documentation: The original sales receipt and an RMA (Return Material Authorization) form must accompany all returns. To obtain an RMA number, contact us at info@ardaogan.com. Returns without an RMA will not be accepted.
- Order Type: Items must not be special orders or custom orders.
- Inspection and Refunds: Refunds are contingent upon the inspection of the returned item(s) once received. Items returned after 30 calendar days will not be eligible for an exchange or store credit. All approved returns are subject to a 20% restocking fee regardless of the reason if made after 30 days.
- Partial Returns: We do not accept partial returns. Only full returns in their original packed condition are allowed, provided other conditions are met.
- Shipping Costs: Shipping costs are non-refundable. If the seller is not at fault, the customer is responsible for return shipping costs.
- Damaged or Missing Items: If a product is received damaged or missing, contact us immediately. Customers must inspect all received products for damage within 7 days of delivery. Claims made after 7 days, such as “We received but did not open” or “Installation hasn’t started yet,” will not be accepted. No claims will be accepted after the product is installed.
Frequently Asked Questions
How fast do you ship in-stock items?
Most in-stock orders ship in 2–3 business days via UPS or FedEx Ground (contiguous U.S. only). Delivery time varies by destination and carrier.
What shipping methods do you use?
Most orders ship via UPS or FedEx Ground. Depending on size, weight, and destination, some orders may ship palletized freight (LTL).
How are shipping rates calculated?
Shipping rates are calculated based on your order details and destination and are shown at checkout. We offer fixed-rate shipping throughout the contiguous U.S. (excluding HI/AK).
Do you offer free shipping or local delivery?
Yes. We offer Free Shipping on orders $5,000+ (automatic at checkout when your cart qualifies). We also offer Free Local Delivery on orders over $1,999 within 40 miles of ZIP code 92620 when eligible.
What should I do when my freight order arrives?
Inspect your delivery promptly. Before signing, check the pallet/boxes for visible damage and note any issues on the delivery receipt. Take clear photos of the packaging and labels and contact us immediately if there is damage or a shortage.
How do I report concealed damage or missing items?
Inspect all received items within 7 days of delivery. If anything is damaged or missing, contact us within 7 days with photos of the product, packaging, and labels. Claims submitted after 7 days are not accepted, and no claims are accepted after the product is installed.
What is your return window and item condition requirement?
Returns for exchange or refund are accepted within 30 calendar days after delivery, but the return request must be made within 7 calendar days of delivery. Items must be new, unaltered, and unused, in original packaging, and accompanied by an RMA (Return Material Authorization). Special/custom orders are not eligible, and partial returns are not accepted.
Are there restocking fees or return shipping costs?
Shipping costs are non-refundable. If the seller is not at fault, the customer is responsible for return shipping. Approved returns are subject to inspection, and fees may apply per the return policy (including a restocking fee in certain cases). Returns without an RMA are not accepted.
When will I receive my refund?
Refunds are issued after the returned items are received and inspected. Once approved, the refund is processed to the original payment method. The time for funds to appear depends on your bank or card issuer.
Do you offer tax-exempt purchases and job-site deliveries?
Yes. We can support tax-exempt purchases once valid documentation is provided and approved. We also ship to residential and commercial locations across the contiguous U.S. (excluding HI/AK).
What is your cancellation policy?
Free-of-charge cancellations are accepted within 24 hours of placing the order. Once the shipment has left the warehouse, cancellations are not possible.
