Shipping & Returns
This page summarizes our official Shipping & Return Policy for your convenience. The full policy applies at checkout.
Shipping & Return Policy
Shipping
We ship throughout the United States of America (excluding Hawaii and Alaska).
- Fast U.S. Shipping: 2–3 business days via UPS or FedEx Ground.
Enjoy hassle-free shipping with fixed rates throughout the USA and save money on every order! Apply your sample cost to your project within 60 days — automatically at checkout.
Cancellations
We follow a detailed process to prepare your order, including picking the material, preparing the order, packing the boxes, and creating labels.
- Free-of-Charge Cancellation: Within 24 hours of placing the order.
- No Cancellations: Once the shipment has left the warehouse.
Returns & Exchanges
We accept returns for exchange or refund within 30 calendar days after product delivery. After 30 days, at our sole discretion, we may offer an exchange or store credit only.
- Condition: Items must be in “new, unaltered, and unused condition.” Products and packaging must show no signs of wear or damage and remain in their original shape.
- Return Request Timeline: The return request must be made within 7 calendar days of delivery. After 7 days, returns are not allowed.
- Required Documentation: The original sales receipt and an RMA (Return Material Authorization) form must accompany all returns. To obtain an RMA number, contact us at info@ardaogan.com. Returns without an RMA will not be accepted.
- Order Type: Items must not be special orders or custom orders.
- Inspection and Refunds: Refunds are contingent upon the inspection of the returned item(s) once received. Items returned after 30 calendar days will not be eligible for an exchange or store credit. All approved returns are subject to a 20% restocking fee regardless of the reason if made after 30 days.
- Partial Returns: We do not accept partial returns. Only full returns in their original packed condition are allowed, provided other conditions are met.
- Shipping Costs: Shipping costs are non-refundable. If the seller is not at fault, the customer is responsible for return shipping costs.
- Damaged or Missing Items: If a product is received damaged or missing, contact us immediately. Customers must inspect all received products for damage within 7 days of delivery. Claims made after 7 days, such as “We received but did not open” or “Installation hasn’t started yet,” will not be accepted. No claims will be accepted after the product is installed.
Frequently Asked Questions
How fast do you ship in-stock items?
Most in-stock orders ship in 2–3 business days via UPS or FedEx Ground (contiguous U.S. only). Delivery time varies by destination and carrier.
What shipping methods do you use?
Most orders ship via UPS or FedEx Ground. Depending on size, weight, and destination, some orders may ship palletized freight (LTL).
How are shipping rates calculated?
Shipping rates are calculated based on your order details and destination and are shown at checkout. We offer fixed-rate shipping throughout the contiguous U.S. (excluding HI/AK).
Do you offer free shipping or local delivery?
Yes. We offer Free Shipping on orders $3,500+ (automatic at checkout when your cart qualifies).
What should I do when my freight order arrives?
Inspect your delivery promptly. Before signing, check the pallet/boxes for visible damage and note any issues on the delivery receipt. Take clear photos of the packaging and labels and contact us immediately if there is damage or a shortage.
How do I report concealed damage or missing items?
Inspect all received items within 48 hours of delivery. If anything is damaged or missing, contact us within 48 hours with photos of the product, packaging, and labels. Claims submitted after 48 hours are not accepted, and no claims are accepted after the product is installed.
What is your return window and item condition requirement?
Returns for exchange or refund are accepted within 30 calendar days after delivery, but the return request must be made within 7 calendar days of delivery. Items must be new, unaltered, and unused, in original packaging, and accompanied by an RMA (Return Material Authorization). Special/custom orders are not eligible, and partial returns are not accepted.
Are there restocking fees or return shipping costs?
Shipping costs are non-refundable. If the seller is not at fault, the customer is responsible for return shipping. Approved returns are subject to inspection, and fees may apply per the return policy (including a restocking fee in certain cases). Returns without an RMA are not accepted.
When will I receive my refund?
Refunds are issued after the returned items are received and inspected. Once approved, the refund is processed to the original payment method. The time for funds to appear depends on your bank or card issuer.
Do you offer tax-exempt purchases and job-site deliveries?
Yes. We can support tax-exempt purchases once valid documentation is provided and approved. We also ship to residential and commercial locations across the contiguous U.S. (excluding HI/AK).
What is your cancellation policy?
Free-of-charge cancellations are accepted within 24 hours of placing the order. Once the shipment has left the warehouse, cancellations are not possible.
What is your damaged goods policy if my order arrives with partially or fully broken pieces?
Follow this checklist to report damaged goods:
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Inspect Upon Delivery:
- Carefully inspect your order immediately upon arrival.
- Note any damage on the carrier’s delivery receipt or inspection log before the driver leaves.
- Do this even if packaging appears undamaged to maintain eligibility for a shipping insurance claim.
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Document the Damage:
- Take clear photos of the damaged items.
- Photograph the packaging (carton, crate, or pallet).
- Capture the delivery receipt showing the damage notation.
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Gather Order Details:
- Locate your order number.
- List the quantity and item numbers of damaged products.
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Contact Us Promptly:
- Report any damage within 48 hours of delivery to remain eligible for a claim.
- Provide all required information and photos when contacting us.
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Preserve Materials:
- Keep all damaged items and original packaging.
- Do not install or discard materials before contacting us.
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Review Resolution Options:
- Once your claim is submitted, we will review and verify the damage within 2–3 business days.
- After verification, you can expect a resolution—such as replacement, refund, or store credit—within 5–7 business days, depending on availability and extent of damage.
Please note:
- Minor edge chipping, surface variation, color differences, veining, pits, fissures, and other natural characteristics are not considered shipping damage.
- Order an additional 10%–15% to cover cuts, breakage, installation waste, and future repairs.
Bardiglio Imperial / White Pearl Checkerboard Tiles Polished or Honed
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Bardiglio Imperial & White Pearl Checkerboard — Balanced Gray & Cream Elegance
Timeless structure with quiet drama. The Bardiglio Imperial & White Pearl Checkerboard Tile combines deep, cool gray Bardiglio marble with the creamy warmth of White Pearl for a refined, neutral contrast. Available in polished or honed finishes, this checkerboard brings sophisticated rhythm to luxury floors, statement walls, and backsplashes in classic or contemporary interiors.
Why Choose This Checkerboard?
- Neutral Yet Impactful: Cool gray veining meets soft beige tones for a calm, upscale palette.
- Finish Options: Polished for high-gloss formality; Honed for velvety, matte understatement.
- Flexible Layouts: Install straight for classic order or on the diagonal to add movement and visual width.
- Pro-Grade Quality: Mesh-mounted sets or precision-cut field tiles support fast, seamless installation.
- Direct Import Advantage: Arda Ogan sources directly for premium consistency, sharp pricing, and expert design consultation.
Design Story
This pairing balances Bardiglio’s smoky depth with White Pearl’s creamy luminosity, creating a checkerboard that reads elegant and composed. From sunlit kitchens to boutique foyers, the pattern anchors the room while letting furnishings and fixtures shine.
Best Applications
- Bathroom and powder room floors & feature walls
- Kitchen backsplashes and gallery-style entries
- Fireplace surrounds and statement niches
- Hospitality and boutique retail interiors
Product Details
- Stones: Bardiglio Imperial marble + White Pearl marble
- Pattern: Checkerboard (equal-size squares)
- Finishes: Polished or Honed
- Format: Mesh-mounted sets or precision-cut field tiles (varies by selection)
Installation & Care
- Dry-lay first: Balance color distribution and veining before setting.
- Adhesive: Use white, non-staining marble thin-set; back-butter larger pieces.
- Sealing: Seal before and after grouting; re-seal periodically.
- Grout: Unsanded for tight joints; choose warm gray or bone to complement both stones.
- Maintenance: Clean with pH-neutral stone cleaner; avoid acidic or abrasive products.
- Use Notes: Select Honed for higher-traffic or wet areas to improve traction.
Frequently Asked Questions
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Is it suitable for shower use?
Yes—ideal for shower walls and feature bands; confirm slip requirements for floors and consider Honed. -
Will the tones vary?
Yes—natural variation in both marbles adds depth and authenticity. -
What layout works best in small rooms?
Diagonal installation can visually expand compact spaces. -
Can I pair trims and liners?
Yes—coordinate with complementary marble liners for framed, tailored edges.
Coordinate & Get Expert Help
Bring balanced gray-and-cream elegance home—shop Bardiglio Imperial & White Pearl Checkerboard today and let Arda Ogan assist with sizing, layout, and finish selection.
